Statuses

Every layaway has a status that tells you where it is in its lifecycle. There are 6 possible statuses.

Status Overview

Status Flow

Here is how a layaway moves through its lifecycle:

                    POS order created
  Reserved ──────────────────────────────► In Progress
     │                                         │
     │                                         │  Paid + Fulfilled
     │                                         ▼
     │                                     Completed
     │
     ├──► Expired        In Progress ──► Expired
     │    (date passed)                  (date passed)
     │
     ├──► Restocked      In Progress ──► Canceled
          (staff action)                 (order refunded/voided)

The Happy Path (No Deposit)

1. Reserved -- You create the layaway, items are held.
2. In Progress -- Customer returns, pays at POS, order is linked.
3. Customer makes additional payments over time at POS.
4. Completed -- Order is fully paid and fulfilled. Done.

The Happy Path (With Deposit)

1. In Progress -- You create the layaway with a deposit. Order is linked immediately.
2. Customer returns to make additional payments at POS over time.
3. Completed -- Order is fully paid and fulfilled. Done.

Other Paths

• Reserved to Expired -- The customer never came back before the deadline.
• Reserved to Restocked -- Staff decided to put the items back on the shelf.
• In Progress to Expired -- The order was created but never fully paid/fulfilled before the deadline. Admins are notified to decide next steps.
• In Progress to Canceled -- The linked order was refunded or voided.

Terminal Statuses

These statuses are final -- the layaway cannot move to another status after reaching one of these:

• Completed
• Expired
• Canceled
• Restocked

What You Can Do in Each Status